GENERAL TERMS AND CONDITIONS OF SALE

These terms and conditions were last updated on: 12/12/25

These terms govern your use of Callmewine websites and app. You must review these terms together with the Privacy Policy and Cookies Policy, which describe our processing of your personal data.

By accessing or using the website, you acknowledge that you have read, understood, and accepted to be legally bound by these terms and the Privacy Policy and Cookies Policy each time you visit. Do not use the website if you disagree with any of these terms or policies.

1. WHO IS CALLMEWINE

1.1 This website is operated by CALLMEWINE S.R.L., with its business address at Via Natale Battaglia 8, 20127 Milano, capitale soc. 12.245,92 euro i.v., CF/P.IVA 07130650968, Cam.Com MI REA 1937916 (hereinafter, Callmewine). Callmewine is subject to management and coordination by Italmobiliare S.p.A., C.F. 00796400158.

1.2 To contact us, please email info@callmewine.com

2. USE OF THE WEBSITE

2.1 When using this Site, you agree to comply with all applicable laws and to use the content only for legitimate purposes. All content on the Site, including text, images, logos, graphics, design elements, product descriptions, and any other material, is the property of Callmewine or its licensors and is protected by copyright and other intellectual property laws.

You may view, download, and print content from the Site only for your personal, non-commercial use.

You may not copy, reproduce, modify, publish, distribute, transmit, or otherwise exploit any content, in whole or in part, without our prior written consent.

You may not misuse the Site by knowingly introducing viruses, bots, malware, or any harmful technology, attempting to gain unauthorized access to the Site, or interfering with its normal functioning.

We reserve the right to restrict access, suspend, or terminate your use of the Site if we believe you are violating these obligations or misusing the Site.

2.2 You may use this website for lawful purposes only. You must not use the website in any way that breaches any applicable local, national, or international law or regulation or which is in any way unlawful or fraudulent.

2.3 General Conditions of Sale can be changed at any time. Any changes and/or new conditions will be effective from the moment they are published on the Site. For this reason, users are invited to regularly access the Site and to consult the most up-to-date version of the General Conditions of Sale before making any purchase. The applicable General Conditions of Sale are those in force on the date the purchase order is sent.

2.4 These General Conditions of Sale do not regulate the sale of products and/or the provision of services by persons other than Callmewine that are present on the Site through links, banners, or other hypertext links. Before entering into commercial transactions with such subjects, it is necessary to check their terms of sale. Callmewine is not responsible for the provision of services and/or for the sale of products by such persons or entities. Callmewine does not carry out any checks or monitoring of its activities. Therefore, Callmewine is not responsible for the contents of these sites nor for any errors and/or omissions and/or violations of the law by them.

3. PURCHASE ON SITE

3.1 Sales on the Site are reserved only for those who have reached the legal drinking age in their country of residence. In most countries, this is 18 years of age. However, in the following countries a higher minimum age applies:

United States: 21 years old

Canada: 19 years old (18 in Alberta, Manitoba, and Quebec)

Where no specific legislation applies, buyers must be at least 21 years old. In any case, the user who makes purchases on the Site undertakes to indemnify Callmewine from any liability arising from purchases made on the Site in violation of the age requirements set out in the user’s national law.

3.2 Callmewine reserves the right to refuse or cancel orders that come from:

(i) a user with whom it has a legal dispute in progress;

(ii) a user who has previously violated these General Conditions of Sale and/or the terms of a purchase contract with Callmewine;

(iii) a user who has been involved in fraud of any kind and, in particular, in fraud related to credit card payments;

(iv) a user who has provided false, incomplete, or inaccurate identification data, who has failed to promptly provide documents requested under these General Conditions of Sale, or who has provided invalid documents;

(v) a user who does not provide sufficient evidence of solvency. In all cases, Callmewine reserves the right to cancel orders that do not meet authenticity requirements.

3.3 Regarding purchases on the Site, you may encounter: material errors in the purchase process; incorrect information in product sheets (such as product price); or the indication that a product is available when, during order processing, it is not. In these cases or similar situations, you may request to cancel your order or, with the agreement of Callmewine, obtain a different product, with any necessary adjustment to the purchase price.

3.4 By purchasing a product from us, you represent that you are not purchasing a product with the objective of reselling such product or that you don’t have any connections to the HORECA sector. For the avoidance of doubt, HORECA stands for Hotel/Restaurant/Catering and encompasses the entire food service industry.

3.5 Limitations on International Sales and Invoicing. Purchases made on this website for international delivery are strictly reserved for final consumers, defined as individuals acting for purposes outside their trade, business, craft, or profession. Therefore, the Seller does not accept requests for corporate invoicing containing a VAT ID, company name, or tax registration number. All international orders will be accompanied solely by a retail purchase receipt issued to the private individual.

4. REGISTRATION ON SITE

4.1 The purchase of products on the Site is allowed to both registered users and guests. Registration is not mandatory to place an order.

4.2 You must use your registration credentials exclusively, and not transfer them to third parties. You agree to keep credentials secret, to prevent unauthorized access, and to immediately inform Callmewine in case of suspected improper use or disclosure. You guarantee that the personal information provided during registration is complete and truthful. You agree to indemnify Callmewine from damages, liability, obligations, or penalties arising from your violation of registration or credential maintenance rules.

4.3 To delete your profile from Callmewine, please send us an email to info@callmewine.com

5. EXECUTION OF THE AGREEMENT

5.1 Callmewine informs the user that:

To purchase one or more products on the Site, the user must complete an electronic order form and submit it to Callmewine, following the instructions on the Site and those that accompany the different phases of the purchase.

The contract is executed when the order form reaches the Callmewine server.

Once the order form is received, Callmewine will send the user an order confirmation by email to the address provided. This email will detail the purchased product’s characteristics, pricing, payment method, delivery, additional costs, and Customer Service contact details. Retain this email as proof of purchase. The General Conditions of Sale, withdrawal rights, and the Privacy Policy will be accessible via a link at the bottom of the confirmation email, directing you to the relevant Site pages.

The order form will be stored in the Callmewine database for the time necessary to process the order and, in any case, in accordance with the law. To access the personal order form, the user can log in to their account.

6. VALIDITY OF OFFERS AND PRICES

6.1 All prices of the products are expressed in Euro (€) and are inclusive of Value Added Tax (“VAT”) or applicable local taxes, unless otherwise specified. Any additional cost will be expressly and separately indicated in the order form before the user proceeds to transmit the order.

6.2 The price of the products may be changed by Callmewine at any time, without notice. In any case, the price charged to the user is the one published on the Site on the page with a detailed description of the product at the moment the user confirms the order. Any price changes (increases or decreases) after the order is transmitted will not be considered.

6.3 On the Site, Products can be offered for sale at discounted prices. In this case, the original price is indicated crossed on the Site, and the sale price, which is charged to the client, is indicated next to it and is not crossed.

6.4 Even if Callmewine tries to ensure that all prices and products information on this website are accurate, occasionally an error may occur, and products may be mis-priced. When Callmewine discovers an error, we will contact you to ask whether you wish to cancel your order, continue with the order at the correct price, or cancel your order and notify you. We are not obliged to supply products at the incorrect price or unit size.

7. PURCHASE ORDERS - PRODUCTS INFORMATION

7.1 Callmewine will process the purchase order and then dispatch the purchased product only after receiving confirmation of authorisation for the payment of the total amount, consisting of the purchase price, delivery costs, if applied, and any other additional costs, as indicated in the order form (Total Amount Due). If the Total Amount Due is not paid or the payment is not confirmed as successful, the purchase contract will be terminated.

7.2 The products will remain the property of Callmewine until payment of the Total Amount Due by the user. The risk of loss or damage to the products, for reasons not attributable to Callmewine, will be transferred to the user when the user, or a third party designated by him and different from the carrier, physically comes into possession of the products.

7.3 Each product is accompanied by a product sheet. The images and descriptions on the Site accurately reflect the products’ characteristics. Furthermore, the images of the product on the product sheet may differ for vintage and/or dimensions, or in relation to any accessory products. These images must therefore be interpreted as indicative. For the purpose of the purchase contract, the description of the Product contained in the order form transmitted by the user will be considered valid.

7.4 All wines contain sulfites, as the process of wine production itself involves the presence of sulfites. Nevertheless, other sulfites can be added in the process of production of wine; in some cases, however, it is possible that there are no “added” sulfites in a given wine.

7.5 The purchase of gift vouchers does not affect the payment threshold, which, once exceeded, gives the user the right to obtain free delivery of the Products.

8. AVAILABILITY OF PRODUCTS

8.1 The products presented on the Site are limited in number. It may therefore happen, also because several users may buy the same product at the same time, that the ordered product is no longer available after the purchase order is transmitted.

8.2 In any case of unavailability of the ordered product, the user will be promptly informed by e-mail or by phone. The user will then be entitled to terminate the contract. If the user makes use of the right of resolution pursuant to or in any case in which the payment of the Total Amount Due has already occurred, Callmewine will reimburse this amount without undue delay and, in any case, within the maximum period of 15 working days from the date of payment. This amount will normally be credited to the same payment method used by the user for the purchase, or to a different method agreed between the user and Callmewine. Possible delays in crediting may depend on the bank, the credit card type, or the payment solution used.

8.3 In the case of orders relating to multiple products (Multiple Order), if the unavailability occurs only for some products in the multiple order, Callmewine will immediately notify the user of such fact by e-mail or telephone. The user will therefore be entitled to terminate the contract, limited to the Product(s) that have become unavailable. If the user makes use of the right to terminate in relation to the product/s that has become unavailable or in any case in which the payment of the Total Amount Due has already occurred, Callmewine will refund the amount due in relation to such product(s), including delivery costs and any other additional costs due in connection with these Products (Due Partial Amount) without undue delay and, in any case, within the maximum period of 15 working days from the moment of sending the order. The refund amount will be communicated to the user by email or telephone. This amount will be credited to the same payment method used by the user for the purchase, or to the agreed-upon means between the parties. Possible delays in crediting may depend on the bank, the credit card type, or the payment solution used. The resolution of the whole multiple order will be possible only in the case of an evident and proven ancillary nature of the products object of the multiple order that become unavailable compared to the other products object of the multiple order that are available.

9. DELIVERY OF PURCHASED PRODUCTS

9.1 The amount of delivery costs due by the user in relation to a specific order is expressly and separately indicated (inclusive of VAT or applicable local taxes) during the purchase process, in the order summary, and, in any case, before the user proceeds to the transmission of the same. In the event of failure to indicate a specific delivery date, it shall, in any case, take place within 30 days from the date of conclusion of the contract.

9.2 The delivery obligation is fulfilled at the moment of transferring the material availability or otherwise by the control of the products to the user. It is up to the user to check the conditions of the product that has been delivered to him/her or that he/she have withdrawn. Notwithstanding that the risk of loss or damage of the Products, for reasons not attributable to Callmewine, is transferred to the user when the user, or a third party designated and different from the carrier, physically comes into possession of the product, is recommended that the user checks the number of Products received and that the packaging is intact, undamaged, not wet or otherwise altered, also regarding packaging materials like tapes and the user is invited, in his interest, to indicate on the carrier’s transport document any anomalies, accepting the package “with RESERVE” (user must write “Reserve” and the reason of it). The receipt of the Products without express “Reserve” written, in fact, does not allow the user to take legal action against the courier and/or Callmewine, in the event of loss or damage of the products, except in the event that the loss or damage is due to fraud or gross negligence of the courier and except for partial loss or damage not recognizable at the time of delivery, provided that in the latter case, the damage is reported as soon as it becomes known and no later than eight days after receipt. If the package shows evident signs of tampering or alteration, the user is also recommended to promptly notify Callmewine Customer Service. In any case, the application of the rules on the right of withdrawal and the legal guarantee of conformity remains valid.

9.3 If the product is not delivered or is delivered late as compared to the delivery terms indicated during the purchase process and in the order confirmation, Callmewine will refund the amount due in relation to such product(s), including delivery costs and any other additional costs due in connection with these Products (Due Partial Amount) without undue delay and, in any case, within the maximum period of 15 working days from the moment of sending the order. The refund amount will be communicated to the user by email or telephone. This amount will be credited through the same payment method used by the user for the purchase or via the means eventually agreed upon between the parties.

9.4 Shipments are available in the countries listed on the Site. The available delivery countries and their specific conditions are displayed during the purchase process and may vary by local website. For details on the countries served and applicable shipping conditions, please refer to the relevant country page on the Callmewine website.

10. METHODS OF PAYMENT

10.1 The payment for the products can be made by credit or debit card directly through the Site.

10.2 In order to guarantee the security of payments made on the Site and to prevent fraud, Callmewine reserves the right to ask the user, via e-mail, to send, through the same means, a two-sided copy of his own identity document and, in the event that the holder of the order is different from the cardholder, copy of the identity document of the latter. The document must be valid. In the request e-mail, the deadline for Callmewine to receive the document will be specified. In any case, this deadline will not exceed 5 working days from the date the user receives the request. Pending the requested document, the order will be suspended. The user must send the requested documents within the specified period.

10.3 In the event that Callmewine does not receive these documents within the deadline specified in the request e-mail or receives expired or invalid documents, the contract will be deemed terminated, and Callmewine may reserve the right to cancel the order, with subsequent refund of the Total Amount Due.

10.4 In the case of receipt by Callmewine of documentation valid within the term indicated in the e-mail referred to in art. 9.2 above, the delivery terms will start from the date of receipt of such document.

10.5 The confidential data of the credit card (card number, holder, expiry date, security code) is encrypted and transmitted directly to the payment operator without passing through the servers that Callmewine uses. Callmewine has no access to and does not store any data from the credit card used by the user to pay for the Products (this also applies in the case where the user has decided to store the credit card data on the Site), except for the cardholder’s name.

11. RIGHT OF WITHDRAWAL

11.1 user who qualifies as a consumer has the right to withdraw from the contract concluded with Callmewine without having to bear any costs other than those indicated in this article and without having to specify the reason, within fourteen (14) calendar days (Withdrawal Period). The Withdrawal Period expires after 14 days:

• in the case of an order relating to a single Product, from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the Product;
• in the case of a Multiple Order with separate deliveries, from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the last Product;
• in the case of an order relating to the delivery of a Product consisting of multiple lots or pieces, from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the last lot or piece.

11.2 To exercise the right of withdrawal, the user must inform Callmewine of their decision to withdraw before the expiry of the Withdrawal Period. 11.3 To exercise the right of withdrawal, the user must submit the request via the appropriate facilitated form at the link:

Austria: https://www.callmewine.at/create-a-return Belgium: https://www.callmewine.be/create-a-return Denmark: https://www.callmewine.dk/create-a-return Netherlands: https://www.callmewine.nl/create-a-return Portugal: https://www.callmewine.pt/create-a-return Spain: https://www.callmewine.es/create-a-return Switzerland: https://www.callmewine.ch/create-a-return United Kingdom: https://www.callmewine.co.uk/create-a-return

Indicating the account username (email) and order number (e.g. UK1234). The easy and intuitive procedure will allow the selection of the items for which withdrawal is to be exercised. Alternatively, the user may use the relevant facilitated Withdrawal button corresponding to the order they wish to withdraw from in the "My Orders" list in their personal area.

11.4 For the return of the Product, the user may use a carrier of their choice at their own expense: in this case, the user, after having exercised the right of withdrawal in the manner indicated in this article, must return the Product to Callmewine, using a carrier of their own choice and at their own expense, without undue delay and in any case within 20 calendar days from the date on which they communicated their decision to withdraw to Callmewine. The deadline is met if the user resends the Product before the expiry of the fourteen-day period. The Product, suitably protected and packaged, must be shipped to the following address: CALLMEWINE S.R.L. c/o ARVATO Via Pietro Nenni 51b, 24050, Calcinate (BG) The direct costs of returning the Product to Callmewine are borne by the user. The return of the Product to Callmewine is carried out under the responsibility of the user. Should the user have used a discount code for the purchase of the Product for which they have exercised the right of withdrawal, the refund will be made only with reference to the sum of money actually spent by the user, and not also with regard to the value of the discount code. 11.5 If the user withdraws from the contract, Callmewine will proceed with the refund of the Total Amount Due paid by the user for the Product, without undue delay and in any case no later than 14 calendar days from the day on which Callmewine received the Products subject to withdrawal in the same condition in which they were sold. The refund will be made using the same means of payment used by the user for the initial transaction or the different means agreed between the parties; in any case, the user will not have to bear any additional costs as a consequence of such refund.

11.6 In the case of partial withdrawal, the amount of delivery costs to be returned to the user following withdrawal will be calculated proportionally with respect to the value of the goods subject to withdrawal.

11.7 The user is solely responsible for the decrease in value of the goods resulting from handling of the Product other than that necessary to clearly identify the Product. The Product must in any case be stored, handled and inspected with normal diligence and returned intact, complete in all its parts, accompanied by all accessories present, still attached to the Product and intact and untampered, as well as free from signs of wear or dirt. Furthermore, withdrawal applies to the Product in its entirety. It cannot therefore be exercised in relation to parts and/or accessories (which do not constitute independent Products) of the Product.

11.8 In the event that the withdrawal has not been exercised in accordance with the provisions of applicable law, it will not result in the termination of the contract and, consequently, will not give rise to any right to a refund. Callmewine will notify the user, rejecting the withdrawal request. The Product, if already received by Callmewine, will remain at Callmewine at the user's disposal for collection, which must take place at the user's own expense and responsibility.

11.9 In the event that the Product for which withdrawal has been exercised has suffered a decrease in value resulting from handling of the goods other than that necessary to clearly identify the same, the refund amount will be reduced by an amount equal to such decrease in value. Callmewine will notify the user of the circumstance and the consequent reduced refund amount, providing the user, in the event that the refund has already been paid, with the bank details for the payment of the amount owed by the user due to the decrease in value of the Product.

11.10 In the event that, in the presence of one of the legally provided cases, the right of withdrawal does not apply, specific and express notice of such exclusion will be given in the Product Sheet and, in any case, during the purchase procedure, before the user proceeds with the transmission of the order. The user is reminded in any case that, pursuant to art. 59 of the Consumer Code, the right of withdrawal is excluded, among other things, in the event that the sale concerns: (i) products made to measure or clearly personalised;

(ii) sealed products which are not suitable for return for hygienic reasons or reasons related to health protection, which have been opened after delivery.

12. VIRUSES AND HACKING

12.1 Callmewine does not warrant that the website, its content, or the server(s) that make it available are error-free or virus-free or free of other harmful components or that your use of this website will be uninterrupted. You are accessing this website at your own risk, and to the extent permitted by law, we will not be liable for any loss or damage suffered by you as a result of viruses or other harmful material which you access from this website.

12.2 You are solely responsible for ensuring that you have suitable equipment and security and virus protection in place before using the website.

12.3 You must not attempt to gain unauthorised access to the website, the server on which the website is stored, or any server computer or database connected to the website.

12.4 You must not introduce viruses, Trojan horses, worms, logic bombs, spyware, adware, or other harmful materials to this website, which may adversely affect the operation of any computer or program or this website.

13. MISCELLANEOUS

13.1 By placing an order on the Site, the user gives their consent to receive the invoice, if requested, only in electronic format. If an invoice is required, the request must be made at the time of ordering. If no request is made at this stage, any subsequent requests cannot be processed for tax reasons. For invoice issuance, the user-provided information will be used, and the user is responsible for providing it accurately and authentically. The user undertakes to keep Callmewine free from any liability or damages, including sanctions issued by the competent authorities, arising from non-compliance with the truthfulness of such information.

13.2 Callmewine is a registered trademark. Photos, texts, descriptions, and everything on the Site are the exclusive property of CALLMEWINE. The complete or partial reproduction of any part of the Site is forbidden; it is also forbidden to reproduce texts or photos for any use and in any form and in any case without prior written authorisation of CALLMEWINE.

13.3 Callmewine is not responsible for any damage suffered by the user or by third parties (or their belongings) due to delays in delivery or use of the Product.

14. LIABILITIES

14.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

For consumers:

14.2 Your legal rights as a consumer are respected by these terms. Any information or advice about your legal rights is available from your local consumer protection authority.

14.3 Callmewine is responsible for any loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence. We do not accept liability for any loss or damage that was not foreseeable.