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Conditions of Sales

GENERAL TERMS AND CONDITIONS OF SALE UNITED KINGDOM

These terms and conditions were last updated on: 12/12/25

These terms govern your use of the Callmewine.co.uk website, available at https://www.callmewine.co.uk. You must review these terms together with the Privacy Policy and Cookies Policy, which describe our processing of your personal data.

By accessing or using the website, you acknowledge that you have read, understood, and accepted to be legally bound by these terms and the Privacy Policy and Cookies Policy each time you visit. Do not use the website if you disagree with any of these terms or policies.

1. WHO IS CALLMEWINE.CO.UK

1.1 This website is operated by CALLMEWINE S.R.L., with its business address at Via Natale Battaglia 8, 20127 Milano, capitale soc. 12.245,92 euro i.v., CF/P.IVA 07130650968, Cam.Com MI REA 1937916 (hereinafter, Callmewine). Callmewine is subject to management and coordination by Italmobiliare S.p.A., C.F. 00796400158.

1.2 To contact us, please email info@callmewine.com

2. USE OF THE WEBSITE

2.1 When using this Site, you agree to comply with all applicable laws and to use the content only for legitimate purposes. All content on the Site, including text, images, logos, graphics, design elements, product descriptions, and any other material, is the property of Callmewine or its licensors and is protected by copyright and other intellectual property laws.

You may view, download, and print content from the Site only for your personal, non-commercial use.

You may not copy, reproduce, modify, publish, distribute, transmit, or otherwise exploit any content, in whole or in part, without our prior written consent.

You may not misuse the Site by knowingly introducing viruses, bots, malware, or any harmful technology, attempting to gain unauthorized access to the Site, or interfering with its normal functioning.

We reserve the right to restrict access, suspend, or terminate your use of the Site if we believe you are violating these obligations or misusing the Site.

2.2 You may use this website for lawful purposes only. You must not use the website in any way that breaches any applicable local, national, or international law or regulation or which is in any way unlawful or fraudulent.

2.3 General Conditions of Sale can be changed at any time. Any changes and/or new conditions will be effective from the moment they are published on the Site. For this reason, users are invited to regularly access the Site and to consult the most up-to-date version of the General Conditions of Sale before making any purchase. The applicable General Conditions of Sale are those in force on the date the purchase order is sent.

2.4 These General Conditions of Sale do not regulate the sale of products and/or the provision of services by persons other than Callmewine.co.uk that are present on the Site through links, banners, or other hypertext links. Before entering into commercial transactions with such subjects, it is necessary to check their terms of sale. Callmewine.co.uk is not responsible for the provision of services and/or for the sale of products by such persons or entities. Callmewine.co.uk does not carry out any checks or monitoring of its activities. Therefore, Callmewine.co.uk is not responsible for the contents of these sites nor for any errors and/or omissions and/or violations of the law by them.

3. PURCHASE ON SITE

3.1 By reference to British citizens, sales on the Site are reserved only for those who have reached the age of 18. Buyers who are not British citizens can purchase Products on the Site only if they are over 18 years old, provided this is permitted under their own national law. If there is no legislation in this regard, Buyers must be at least 21 years old. In any case, the user who makes purchases on the Site undertakes to indemnify Callmewine.co.uk from any liability arising from purchases made on the Site in violation of the age requirements set out in the user's national law.

3.2 Callmewine.co.uk reserves the right to refuse or cancel orders that come from

(i) a user with whom it has a legal dispute in progress;

(ii) a user who has previously violated these General Conditions of Sale and/or the terms of a purchase contract with Callmewine.co.uk;

(iii) a user who has been involved in fraud of any kind and, in particular, in fraud related to credit card payments;

(iv) a user who has provided false, incomplete, or inaccurate identification data, who has failed to promptly provide documents requested under these General Conditions of Sale, or who has provided invalid documents;

(v) a user who does not provide sufficient evidence of solvency. In all cases, Callmewine.co.uk reserves the right to cancel orders that do not meet authenticity requirements.

3.3 Regarding purchases on the Site, you may encounter: material errors in the purchase process; incorrect information in product sheets (such as product price); or the indication that a product is available when, during order processing, it is not. In these cases or similar situations, you may request to cancel your order or, with the agreement of Callmewine.co.uk, obtain a different product, with any necessary adjustment to the purchase price.

3.4 By purchasing a product from us, you represent that you are not purchasing a product with the objective of reselling such product or that you don't have any connections to the HORECA sector. For the avoidance of doubt, HORECA stands for Hotel/Restaurant/Catering and encompasses the entire food service industry.

4. REGISTRATION ON SITE

4.1 The purchase of products on the Site is allowed to both registered users and guests. Registration is not mandatory to place an order.

4.2 You must use your registration credentials exclusively, and not transfer them to third parties. You agree to keep credentials secret, to prevent unauthorized access, and to immediately inform Callmewine.co.uk in case of suspected improper use or disclosure. You guarantee that the personal information provided during registration is complete and truthful. You agree to indemnify Callmewine.co.uk from damages, liability, obligations, or penalties arising from your violation of registration or credential maintenance rules.

4.3 To delete your profile from Callmewine.co.uk, please send us an email to

info@callmewine.com

5. EXECUTION OF THE AGREEMENT

5.1 Callmewine.co.uk informs the user that:

  • To purchase one or more products on the Site, the user must complete an electronic order form and submit it to Callmewine.co.uk, following the instructions on the Site and those that accompany the different phases of the purchase.
  • The contract is executed when the order form reaches the Callmewine.co.uk server.
  • Once the order form is received, Callmewine.co.uk will send the user an order confirmation by email to the address provided. This email will detail the purchased product's characteristics, pricing, payment method, delivery, additional costs, and Customer Service contact details. Retain this email as proof of purchase. The General Conditions of Sale, withdrawal rights, and the Privacy Policy will be accessible via a link at the bottom of the confirmation email, directing you to the relevant Site pages.
  • The order form will be stored in the Callmewine.co.uk database for the time necessary to process the order and, in any case, in accordance with the law. To access the personal order form, the user can log in to their account.

6. VALIDITY OF OFFERS AND PRICES

6.1 All prices of the products are expressed in pounds (£) and are inclusive of Value Added Tax ("VAT"), unless otherwise specified. Any additional cost will be expressly and separately indicated in the order form before the user proceeds to transmit the order.

6.2 The price of the products may be changed by Callmewine.co.uk at any time, without notice. In any case, the price charged to the user is the one published on the Site on the page with a detailed description of the product at the moment the user confirms the order. Any price changes (increases or decreases) after the order is transmitted will not be considered.

6.3 On the Site, Products can be offered for sale at discounted prices. In this case, the original price is indicated crossed on the Site, and the sale price, which is charged to the client, is indicated next to it and is not crossed.

6.4 Even if Callmewine tries to ensure that all prices and SKU information on this website are accurate, occasionally an error may occur, and products may be mis-priced. When Callmewine discovers an error, we will contact you to ask whether you wish to cancel your order, continue with the order at the correct price, or cancel your order and notify you. We are not obliged to supply products at the incorrect price or unit size.

7. PURCHASE ORDERS - PRODUCTS INFORMATION

7.1 Callmewine.co.uk will process the purchase order and then dispatch the purchased product only after receiving confirmation of authorisation for the payment of the total amount, consisting of the purchase price, delivery costs, if applied, and any other additional costs, as indicated in the order form (Total Amount Due). If the Total Amount Due is not paid or the payment is not confirmed as successful, the purchase contract will be terminated.

7.2 The products will remain the property of Callmewine.co.uk until payment of the Total Amount Due by the user. The risk of loss or damage to the products, for reasons not attributable to Callmewine.co.uk, will be transferred to the user when the user, or a third party designated by him and different from the carrier, physically comes into possession of the products.

7.3 Each product is accompanied by a product sheet. The images and descriptions on the Site accurately reflect the products' characteristics. Furthermore, the images of the product on the product sheet may differ for vintage and/or dimensions, or in relation to any accessory products. These images must therefore be interpreted as indicative. For the purpose of the purchase contract, the description of the Product contained in the order form transmitted by the user will be considered valid.

7.4 All wines contain sulfites, as the process of wine production itself involves the presence of sulfites. Nevertheless, other sulfites can be added in the process of production of wine; in some cases, however, it is possible that there are no "added" sulfites in a given wine.

7.5 The purchase of gift vouchers does not affect the payment threshold, which, once exceeded, gives the user the right to obtain free delivery of the Products.

8. AVAILABILITY OF PRODUCTS

8.1 The products presented on the Site are limited in number. It may therefore happen, also because several users may buy the same product at the same time, that the ordered product is no longer available after the purchase order is transmitted.

8.2 In any case of unavailability of the ordered product, the user will be promptly informed by e-mail or by phone. The user will then be entitled to terminate the contract. If the user makes use of the right of resolution pursuant to or in any case in which the payment of the Total Amount Due has already occurred, Callmewine.co.uk will reimburse this amount without undue delay and, in any case, within the maximum period of 15 working days from the date of payment. This amount will normally be credited to the same payment method used by the user for the purchase, or to a different method agreed between the user and Callmewine.co.uk. Possible delays in crediting may depend on the bank, the credit card type, or the payment solution used.

8.3 In the case of orders relating to multiple products (Multiple Order), if the unavailability occurs only for some products in the multiple order, Callmewine.co.uk will immediately notify the user of such fact by e-mail or telephone. The user will therefore be entitled to terminate the contract, limited to the Product (s) that have become unavailable. If the user makes use of the right to terminate in relation to the product/s that has become unavailable or in any case in which the payment of the Total Amount Due has already occurred, Callmewine.co.uk will refund the amount due in relation to such product (s), including delivery costs and any other additional costs due in connection with these Products (Due Partial Amount) without undue delay and, in any case, within the maximum period of 15 working days from the moment of sending the order. The refund amount will be communicated to the user by email or telephone. This amount will be credited to the same payment method used by the user for the purchase, or to the agreed-upon means between the parties. Possible delays in crediting may depend on the bank, the credit card type, or the payment solution used. The resolution of the whole multiple order will be possible only in the case of an evident and proven ancillary nature of the products object of the multiple order that become unavailable compared to the other products object of the multiple order that are available.

9. DELIVERY OF PURCHASED PRODUCTS

9.1 The amount of delivery costs due by the user in relation to a specific order is expressly and separately indicated (in pounds and inclusive of VAT) during the purchase process, in the order summary, and, in any case, before the user proceeds to the transmission of the same. In the event of failure to indicate a specific delivery date, it shall, in any case, take place within 30 days from the date of conclusion of the contract.

9.2 The delivery obligation is fulfilled at the moment of transferring the material availability or otherwise by the control of the products to the user. It is up to the user to check the conditions of the product that has been delivered to him/her or that he/she have withdrawn. Notwithstanding that the risk of loss or damage of the Products, for reasons not attributable to Callmewine.co.uk, is transferred to the user when the user, or a third party designated and different from the carrier, physically comes into possession of the product, is recommended that the user checks the number of Products received and that the packaging is intact, undamaged, not wet or otherwise altered, also regarding packaging materials like tapes and the user is invited, in his interest, to indicate on the carrier's transport document any anomalies, accepting the package "with RESERVE" (user must write "Reserve" and the reason of it). The receipt of the Products without express "Reserve" written, in fact, does not allow the user to take legal action against the courier and/or Callmewine.co.uk, in the event of loss or damage of the products, except in the event that the loss or damage is due to fraud or gross negligence of the courier and except for partial loss or damage not recognizable at the time of delivery, provided that in the latter case, the damage is reported as soon as it becomes known and no later than eight days after receipt. If the package shows evident signs of tampering or alteration, the user is also recommended to promptly notify Callmewine.co.uk Customer Service. In any case, the application of the rules on the right of withdrawal and the legal guarantee of conformity remains valid.

9.3 If the product is not delivered or is delivered late as compared to the delivery terms indicated during the purchase process and in the order confirmation, Callmewine.co.uk will refund the amount due in relation to such product (s), including delivery costs and any other additional costs due in connection with these Products (Due Partial Amount) without undue delay and, in any case, within the maximum period of 15 working days from the moment of sending the order. The refund amount will be communicated to the user by email or telephone. This amount will be credited through the same payment method used by the user for the purchase or via the means eventually agreed upon between the parties

9.4 The shipments of orders placed on the Callmewineco.uk site will be possible only in the UK.

10. METHODS OF PAYMENT

10.1 The payment for the products can be made by credit or debit card directly through the Site.

10.2 In order to guarantee the security of payments made on the Site and to prevent fraud, Callmewine.co.uk reserves the right to ask the user, via e-mail, to send, through the same means, a two-sided copy of his own identity document and, in the event that the holder of the order is different from the card holder, copy of the identity document of the latter. The document must be valid. In the request e-mail, the deadline for Callmewine.co.uk to receive the document will be specified. In any case, this deadline will not exceed 5 working days from the date the user receives the request. Pending the requested document, the order will be suspended. The user must send the requested documents within the specified period.

10.3 In the event that Callmewine.co.uk does not receive these documents within the deadline specified in the request e-mail or receives expired or invalid documents, the contract will be deemed terminated, and Callmewine.co.uk may reserve the right to cancel the order, with subsequent refund of the Total Amount Due.

10.4 In the case of receipt by Callmewine.co.uk of documentation valid within the term indicated in the e-mail referred to in art. 9.3.2 above, the delivery terms will start from the date of receipt of such document.

10.5 The confidential data of the credit card (card number, holder, expiry date, security code) is encrypted and transmitted directly to the payment operator without passing through the servers that Callmewine.co.uk uses. Callmewine.co.uk has no access to and does not store any data from the credit card used by the user to pay for the Products (this also applies in the case where the user has decided to store the credit card data on the Site), except for the cardholder's name.

11. RIGHT OF WITHDRAWAL

11.1 The user qualified as a final consumer has the right to withdraw from the contract without incurring costs other than those indicated in this article and without having to specify the reason, within fourteen (14) calendar days (Withdrawal Period) from the delivery of the product.  In the case of a Multiple Order with separate deliveries, from the delivery of the last product, in case multiple lots or pieces, from the delivery of the last lot or piece.

11.2 To exercise the right of withdrawal, the user must inform Callmewine.co.uk of their decision to withdraw, before the expiry of the Withdrawal Period, through the email customer@callmewine.com with an explicit declaration of their decision to withdraw from the contract (Declaration of Withdrawal). Since the burden of proof for exercising the right of withdrawal before the expiry of the Withdrawal Period lies with the user, it is in the user's interest to retain a copy of the email sent to Callmewine.co.uk containing the withdrawal request.

11.4 For the return of the product, the user can use a carrier of his choice with return costs paid by the user: in this case, the user, after exercising the right of withdrawal in the manner indicated in this article must return the product to Callmewine.co.uk, using a carrier of its own choice and at its own expense, without undue delay and in any case within 14 calendar days from the date in which he communicated his decision to withdraw from the contract with Callmewine.co.uk. The deadline is met if the user returns the products before the fourteen-day period expires. The product, appropriately protected and packed, must be sent to the following address:

 CALLMEWINE S.R.L. Business address at Via Natale Battaglia 8, 20127 Milano

The costs of returning the products to Callmewine.co.uk are the responsibility of the user. The return of products to Callmewine.co.uk is the responsibility of the user.

If the user has used a discount code to purchase the product for which he exercised the right of withdrawal, the refund will be made only for the amount the user paid, not for the value of the discount code.

11.5 If the user withdraws from the contract, Callmewine.co.uk will refund the Total Amount Due paid by the user for the product, without undue delay and in any case no later than 14 calendar days from the day on which Callmewine.co.uk received the product object of withdrawal in the same conditions in which they were sold. The refund will be made using the same means of payment used by the user for the initial transaction, or, if agreed between the parties, a different means; in any case, the user will not incur any additional cost as a result of such reimbursement.

11.6 In the case of partial withdrawal, the amount of delivery costs to be returned to the user following the withdrawal will be calculated in proportion to the value of the object to be withdrawn.

11.7 The user is solely responsible for the decreased value of the goods resulting from the handling of the product. The product must, in any case, be kept, handled, and inspected with due diligence, and returned intact, complete in all its parts, accompanied by all the accessories present, still attached to the product, intact and not tampered with, and free of signs of wear or dirt. Furthermore, the withdrawal is applied to the product in its entirety. It cannot, therefore, be exercised in relation to parts and/or accessories (which don’t constitute autonomous products) of the product.

11.8 IF the withdrawal is not exercised in accordance with the applicable legislation and in line with these Conditions for Sale, the user will not have any right of reimbursement. Callmewine.co.uk will inform the user that the withdrawal request has been rejected. The product, if already received by Callmewine.co.uk, will remain at Callmewine.co.uk's premises and be available for collection by the user. Such a collection will be at the user's expense and under the user's responsibility.

11.9 In the event that the product for which the withdrawal was exercised has decreased in value resulting from the handling of the goods other than what is necessary to clearly identify the same, the amount of reimbursement will be reduced by an amount equal to the decrease in value. Callmewine.co.uk will inform the user of this fact and of the consequent decrease in the reimbursement amount by providing him, if the reimbursement has already been paid, with the bank details for payment of the amount due by the user as a result of the decrease in the product's value.

11.10 In the event that the right of withdrawal does not apply, this exclusion will be given specific and express notice in the product sheet and, in any case, during the purchase process, before the user proceeds with the transmission of the order. In any case, the user is reminded that the right of withdrawal is excluded, inter alia, in the event that the sale relates to:

(i) tailor-made or clearly personalised products;

(ii) sealed products that are not suitable to be returned for hygienic reasons or related to health protection, which have been opened after delivery.

12. Viruses and Hacking

12.1 Callmewine.co.uk  does not warrant that the website, its content, or the server(s) that make it available are error-free or virus-free or free of other harmful components or that your use of this website will be uninterrupted. You are accessing this website at your own risk, and to the extent permitted by law, we will not be liable for any loss or damage suffered by you as a result of viruses or other harmful material which you access from this website.

12.2 You are solely responsible for ensuring that you have suitable equipment and security and virus protection in place before using the website.

12.3 You must not attempt to gain unauthorised access to the website, the server on which the website is stored, or any server computer or database connected to the website

12.4 You must not introduce viruses, Trojan horses, worms, logic bombs, spyware, adware, or other harmful materials to this website, which may adversely affect the operation of any computer or program or this website

13. MISCELLANEOUS

13.1 By placing an order on the Site, the user gives their consent to receive the invoice, if requested, only in electronic format. If an invoice is required, the request must be made at the time of ordering. If no request is made at this stage, any subsequent requests cannot be processed for tax reasons. For invoice issuance, the user-provided information will be used, and the user is responsible for providing it accurately and authentically. The user undertakes to keep Callmewine.co.uk free from any liability or damages, including sanctions issued by the competent authorities, arising from non-compliance with the truthfulness of such information.

13.2 Callmewine is a registered trademark. Photos, texts, descriptions, and everything on the Site are the exclusive property of CALLMEWINE. The complete or partial reproduction of any part of the Site is forbidden; it is also forbidden to reproduce texts or photos for any use and in any form and in any case without prior written authorisation of CALLMEWINE.

13.3 Callmewine is not responsible for any damage suffered by the user or by third parties (or their belongings) due to delays in delivery or use of the Product.

14. LIABILITIES

14.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

For business user:

14.2 Subject to clause 15.1, we exclude all implied conditions, warranties, representations or other terms that may apply to the website or any content on it.

14.3 Subject to clause 15.1, we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:  

·        use of, or inability to use, the website;

·        use of or reliance on any content displayed on the website.

14.4 In particular, subject to clause 15.1, we will not be liable for:

·        loss of profits, sales, business, or revenue;

·        business interruption;

·        loss of anticipated savings;

·        loss of business opportunity, goodwill, or reputation;

·        any indirect or consequential loss or damage.

For Consumer:

14.5 Your legal rights as a consumer are respected by these terms. Any information or advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

14.6 Callmewine.co.uk is responsible for any loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence. We do not accept liability for any loss or damage that was not foreseeable.

15. APPLICABLE LAW AND THE PLACE OF JURISDICTION; OUT-OF-COURT SETTLEMENT OF DISPUTES - ALTERNATIVE DISPUTE RESOLUTION / ONLINE DISPUTE RESOLUTION

15.1 Contracts concluded between users of the Site and Callmewine.co.uk are governed by English law. This is applicable also to consumers who do not have their usual residence in UK and cases of possible more favorable and mandatory provisions provided for by the law of the country in which they are habitually resident, in particular in relation to the deadline for the exercise of right of withdrawal, at the end for the return of the products, in case of exercise of this right, the modalities and formalities of the communication of the same and the legal compliance assurance.

15.2 If any of the terms is or becomes invalid or contravenes any law, then the remaining provisions shall not be affected.

15.3 It is intended that the website will be used by persons resident in the United Kingdom.

15.4 If you are a consumer, you and Callmewine.co.uk both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

15.5 If you are a business user, you and Callmewine.co.uk both agree to submit to the exclusive jurisdiction of the English courts.