Shipping
SHIPPING AND DELIVERY TIMES
Deliveries within the UK Mainland are carried out by express courier, generally within 4-7 business days. For the Channel Islands, Northern Ireland, and the Scottish Islands, delivery times are similar. As soon as your order leaves our warehouse and is handed over to the courier, you will receive an email with a tracking link to follow every stage of the shipment. We also ship to the United States and other European countries. Please contact us at info@callmewine.com to receive a quotation for shipping costs and estimated delivery times.
SHIPPING PARTNERS
For express shipments, we use DHL, FEDEX and UPS as couriers.
INSURED SHIPMENTS
All shipments are fully insured against damage, theft, or loss, providing maximum protection for our customers.
SAFE PACKAGING
Orders are shipped in cardboard packaging made from 70% recycled materials and fully recyclable, tested and patented for the optimal transport of wine and spirits. We have completely eliminated plastic from our packages and use minimal paper, ensuring maximum bottle safety while minimizing environmental impact.
SHIPPING COSTS IN THE UK
Shipping is free for orders over £150.
DELIVERIES
Deliveries are made from Monday to Friday, generally between 9:00 AM and 6:00 PM. We recommend providing an address where someone is always present, such as a concierge, an office, or a trusted shop. Once the order is confirmed, it may not be possible to change the delivery address, as logistics processes are highly automated and activated quickly after order confirmation.
IMPORTANT
If you receive a damaged or tampered package, or in the case of a partial delivery, please report the issue to our customer service by sending photos of the package (outside, inside, and shipping label). In case of delivery delays, you can contact us within 30 days of the order date so that we can carry out the necessary checks with the courier. For any questions, feel free to contact us!
Do you wish to change your delivery address?
WARNING! Once an order is confirmed, it is not guaranteed that the delivery address can be changed. Therefore, we strongly recommend carefully entering the address and ensuring that someone is always available to receive the shipment.
If necessary, we can attempt to make the change, but we cannot guarantee success. Once the order is shipped, it leaves the courier insufficient time to process an address change and redirect your order to a different location.
IMPORTANT: If the change is successful, it may result in a longer delivery time, which will not be attributable to Callmewine. Our email address is: info@callmewine.com . Alternatively, you can contact us by phone at +39 02 81480430.
Have you already placed an order and want to know the status of the shipment?
Here’s how to retrieve your tracking number:
• Log in to your account and check your order history: you will find the tracking number there.
• Alternatively, check the order confirmation email you received immediately after your purchase: the tracking number is also provided there.
If you placed the order as a Guest, you won’t be able to see the order history in your account, but you will still have received a confirmation email.
Finally, if you purchased as a registered user but still cannot find the tracking information, make sure you are logged in with the same email used for the order and that you are checking the correct inbox (including the spam/promotions folder).
If the tracking status indicates “order delivered” but you have not received anything: We sincerely apologize for this situation!
First, we ask you to check with your neighbors or any reception/concierge if someone accepted the package on your behalf. This is the first question our customer service team will ask when you contact them.
Once you have verified, please inform our customer service of the outcome by providing your order number and contacting us at info@callmewine.com or by phone at +39 02 81480430, Monday to Friday, from 9:30 AM to 1:00 PM and 2:30 PM to 6:00 PM.
Our team will carry out the necessary checks and get back to you as soon as possible.
PLEASE NOTE: In cases of lost packages or delivery issues, the courier may require a few days to process the claim. We thank you in advance for your patience. Our Customer Care team will do everything possible to expedite the process and will keep you regularly updated on any developments.
We sincerely apologize for this situation!
Don’t worry, we will certainly find a solution to the problem.
To help us process your report as quickly as possible, please provide:
• Order number;
• Photo of the product(s) you were not expecting to receive;
• Photo of the label on the package, clearly showing the recipient’s details and the UDC code (starting with “US” followed by a series of numbers) found on the outer box.
Once we receive this information, our Customer Care team will promptly review your case and offer the most appropriate commercial solution, such as a discount voucher or a refund, to properly address the inconvenience.
Thank you for your cooperation!
We sincerely apologize for this situation!
Don’t worry, we will certainly find a solution to the problem.
To resolve the issue as quickly as possible, please provide us with the following information:
• Order number;
• Number of packages received;
• Which bottles are missing;
• Photo of the box from the inside, clearly showing the bottle insertion holes;
If one or more packages appear tampered with, damaged, or repackaged by the courier, please also provide:
• Photo of the box from the outside;
• Photo of the shipping label clearly visible.
Did you receive damaged bottles?
We sincerely apologize for this situation!
Don’t worry, we will certainly find a solution to the problem.
To help us resolve the issue as quickly as possible, please gather the following information:
• Order number;
• Photo of the box from the outside, with the shipping label clearly visible;
• Photo of the inside of the package, showing the cardboard fillers;
• Photo of the damaged bottles, clearly indicating which ones are affected.
With this information, we will be able to provide a solution promptly, without the need for further contacts. Thank you for your cooperation!
Is your order lost? We sincerely apologize for this situation!
Don’t worry, we will certainly find a solution to the problem. If your order is lost, please email our customer service at info@callmewine.com , providing your order number and describing the situation.
We kindly ask you to confirm the address where you would like the replacement shipment to be sent. Alternatively, if you prefer, we can issue a credit of equal value to use for a new order. If neither of these solutions is suitable, we will proceed with a refund.
We will make every effort to resolve the issue as quickly as possible!
We sincerely apologize for this situation! If you find a wine that is spoiled or corked, please keep the bottle partially full with the original cork. Then contact our Customer Service, providing your order number and attaching a photo of the product label (front and back). We will resolve the issue as quickly as possible, provided it is reported within 6 months of purchase.